// Ongoing Support & Maintenance
Reliable support packages to keep your digital assets running smoothly and securely.
Est. Rate: Retainer based. UK VAT added where applicable. Fixed-price projects negotiable.
Our Support Services
Proactive Maintenance
Regular updates, optimizations, and preventive maintenance to keep your systems running at peak performance.
Server Management
Comprehensive server monitoring, configuration management, and optimization to ensure reliability and uptime.
Security Updates
Regular security patches, vulnerability assessments, and protective measures to safeguard your digital assets.
Performance Optimization
Continuous monitoring and optimization of your applications for maximum speed, efficiency, and user experience.
Backup & Recovery
Automated backup solutions with regular testing and efficient disaster recovery procedures to protect your data.
Monitoring & Reporting
24/7 system monitoring with detailed performance reports and proactive alerts to address issues before they impact users.
Support Plans
Essential
For small websites and basic applications
£250/month
- Monthly maintenance
- Security updates
- Weekly backups
- Email support
- 4 hour response time (business hours)
- Monthly performance report
Professional
For business websites and web applications
£600/month
- Weekly maintenance
- Priority security patches
- Daily backups
- Email & phone support
- 2 hour response time (business hours)
- Weekly performance reports
- Monthly strategy consultation
- Minor feature enhancements
Enterprise
For mission-critical systems and applications
Custom/month
- 24/7 proactive maintenance
- Immediate security updates
- Continuous backup system
- Dedicated support manager
- 1 hour response time (24/7)
- Real-time monitoring dashboard
- Monthly executive reports
- Ongoing development hours included
- Custom SLA options
Client Testimonials
"The ongoing maintenance from B0ASE has been crucial to our business. Their proactive support helps us avoid downtime and keeps our e-commerce platform running smoothly even during peak seasons."
Jessica Smith
Operations Director, Retail Solutions
"We switched to B0ASE's Professional support plan after experiencing recurring issues with our previous provider. Their response times are impressive, and they've completely eliminated the security concerns we were having."
Mark Johnson
CTO, FinTech Startup
"As an enterprise with critical applications, we can't afford any downtime. B0ASE's Enterprise support package gives us peace of mind knowing our systems are being monitored 24/7 and any issues are resolved immediately."
Amanda Richards
VP of Technology, Global Solutions Inc.
Our Support Process
1. Onboarding
Comprehensive system audit and documentation to understand your infrastructure, applications, and specific needs.
2. Monitoring Setup
Implementation of monitoring tools and alert systems tailored to your specific technology stack and business requirements.
3. Preventive Maintenance
Regular scheduled maintenance activities to optimize performance, apply updates, and prevent potential issues.
4. Issue Resolution
Rapid response to alerts and reported issues with a systematic approach to troubleshooting and permanent resolution.
5. Reporting & Review
Regular detailed reports on system performance, incidents, and maintenance activities with recommendations for improvements.
6. Continuous Improvement
Ongoing refinement of support processes and system optimizations based on performance data and evolving requirements.